1. How long are shipping times?

Your products will ship within two days of your order, and can take up to 5-7 days EU/UK and 7-10 internationally. Each product at JS home & kitchens has an estimated delivery time.

 

  1. What's your return policy?

Contact us for return address. If you can tell us your issue with the product and provide pictures. We will offer a full refund of the returned item.

 

  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. 

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund on the returned item.

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know.